Complaints Policy

Your satisfaction is important to us, if you need to complain this is the procedure we adhere to fully address your grievances/complaints:


All complaints at Capital Direct Management (UK) Ltd will be dealt with by Jason Vincent, who can be contacted at

Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service: This service is free of charge

Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Website: Email: Phone: 0800 023 4567 or 0300 123 9123