Complaints Policy

Your satisfaction is important to us, if you need to complain this is the procedure we adhere to fully address your grievances/complaints:

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All complaints at Capital Direct Management (UK) Ltd will be dealt with by Jason Vincent, who can be contacted at jason@capitaladvisory.co.uk

Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service: This service is free of charge

Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Website: www.financial-ombudsman.org.uk. Email: complaint.info@financial-ombudsman.org.uk. Phone: 0800 023 4567 or 0300 123 9123